One Community Advancing Mind, Body and Health

Outpatient Services

For a First Time Appointment or to Cancel or Reschedule an Existing Appointment: Call 1-800-729-5700

Highland Rivers Health’s Outpatient Services team members are dedicated and committed to helping the people that are served to live satisfying and productive lives. This is accomplished through the provision of age appropriate and culturally sensitive treatment, education, and rehabilitation that are respectful of the individuality and dignity of the people we serve. The outpatient program uses the recovery model. We encourage personal empowerment by promoting self-directed recovery and consumer choice in goal setting, services to be received, resource coordination, skills development, and positive support systems.

  • The services provided are person and family centered to give individuals choices regarding all services provided. Services include the individual’s involvement in their treatment to not only manage their symptoms but to enhance their ability to cope with challenges in life, build resilience, and facilitate recovery. Services promote recovery, self-sufficiency, self-advocacy, socialization, development of natural supports, maintaining skills learned, gathering support services such as adequate and affordable housing and gainful employment, etc.

    Services provided include family members/significant others when approved by the individual. Family involvement is encouraged to enhance improvement in family functioning and to assist in maintaining goals and objectives of the consumer.

    Crisis Intervention: Organization wide crisis services are available during standard operating hours, Monday through Friday, through outpatient clinics, crisis stabilization units, or by other means as indicated on the individuals’ individualized Safety Plans, including after hours.

    Screening and Assessment: As part of the initial contact, Highland Rivers Outpatient Services offers Behavioral Health Assessments to those persons seeking services. During this assessment a determination is made regarding whether the person meets criteria for services, and if he/she does then they are assessed for the appropriate services. If the service needed is beyond the scope of outpatient services (i.e., detoxification for acute withdrawal or inpatient treatment to prevent harm to self or others) then the individual is linked to the appropriate resource to meet their needs.

    Education: All staff involved in the care of an individual can provide education regarding mental illness, medication, and relapse prevention to the consumer and their family or significant others. Education is an important factor in the prevention of exacerbation of symptoms.

    Medication Maintenance: Provides periodic consultation with staff for those individuals who are stabilized and have no acute needs including a Dual Diagnosis.

    Medication Monitoring: Provides psychiatric diagnostic evaluation and the assessment and monitoring of a individual’s status in relation to the treatment with medication.

    Individual Counseling: Individual counseling is provided to individuals if their counseling issue cannot be successfully resolved in a group setting.

    Group Counseling: This modality of service is provided to address an array of treatment issues such as anxiety, symptom management, survivor issues, grief, etc.

    Linkage and Referral: At all times Highland Rivers will make available any internal or external resource that is appropriate to meet the needs of the consumer. When referrals outside of Highland Rivers are made the appropriate consent is received from the consumer.

    Community Transition Planning: A service for core consumers to address the care, service, and support needs of adults with mental illness and/or addictive disease and to ensure a coordination plan of transition from the State Hospital and the Adult Crisis Stabilization Programs to the community.

  • Adults with Severe and Persistent Mental Illness between the ages of 18 and older will be evaluated on an individual basis to determine the appropriate level of care. They must meet the state definition of Core Eligibility Determination to receive services. Determinations are made based on consumer choice, treatment team input, risk, consumer needs, strengths, abilities, and preferences, and program eligibility.

    Must be 18 years of age or older

    The diagnostic evaluation must yield information that supports a psychiatric disorder primary diagnosis on Axis I in accordance with the latest edition of the DSM.

    The consumer’s level of functioning must be significantly affected by the mental disorder to the degree that there is impairment in activities of daily living with an inability to function independently in the community.

  • There are 7 locations over the service area.

    Bartow
    650 Joe Frank Harris Parkway
    Cartersville, GA 30120
    770-387-3538

    Cherokee
    191 Lamar Haley Parkway
    Canton, GA 30114
    770-704-1600

    Floyd
    6 Mathis Drive
    Rome, GA 30161
    706-233-9023

    Pickens/Gilmer/Fannin
    323 Roland Road
    Jasper, GA 30143
    706-253-1112

    Paulding
    126 Enterprise Path, Suite 201
    Hiram, GA 30141
    678-567-0920<

    Polk
    180 Wateroak Drive
    Cedartown, GA 30125
    770-748-2225

    Whitfield/Murray/Gordon
    900 Shugart Road, Suite A
    Dalton, GA 30720
    706-270-5005

  • For a First Time Appointment or to Cancel or Reschedule an Existing Appointment: Call 1-800-729-5700

FAQs

  • What insurance types do you accept?

    Highland Rivers Health accepts the following coverage: Medicare, Medicaid, AARP, Aetna (all plans), Alliant Health Plans, Anthem BC/BS, BC/BS of Georgia, Catholic Guardian Society, Cigna (all plans), Coventry Health Care, Evercare (UBH), Golden Rule, Life Synch/Humana Products, Magellan Behavioral Health, Magellan Health Care, Tricare/Tricare for Life, Unite Behavioral Health, United Health Care (all plans), and Value Options
  • What can I expect when I first come into services?

    When you first call, demographic info is collected and an intake appointment is scheduled.
        You will first see a masters level clinician for a clinical assessment to determine treatment needs.
            You are scheduled to see the doctor/nurse practitioner for a Diagnostic Assessment, and possibly to see the nurse for a Nursing Assessment if needed (i.e., if you have visible health issues, are on certain psychotropic medications, have not seen a doctor in a long time, or are being referred for substance abuse services, etc.).
                You are scheduled for your next appointment with your clinician (as often as clinically indicated, it is with the same clinician who did the clinical assessment).
                    You will then begin services that are clinically indicated during the assessment process.
                  • What if I am in crisis?

                    If you are not yet in our services and are in crisis after hours or on weekends, contact the Georgia Access and Crisis Line 1-800-715-4225 to be assessed or scheduled.
                        If you are in services, we ask that you follow your crisis plan that has been developed during your treatment planning process. You can always call the Georgia Access and Crisis Line or the National Suicide Prevention Hotline 1-800-273-8255 if you cannot access your plan or need help immediately.
                      • Can I still be served even if I do not have insurance?

                        Yes, Highland Rivers Health does accept those who are not able to pay. If you have the following diagnoses you are eligible for our state funded services:
                            Schizophrenia and Other Psychotic Disorders Mood Disorders Anxiety Disorders Adjustment Disorders (by definition, an adjustment disorder must resolve within 6 months of the termination of the stressor or its consequences) Mental Disorders Due to a General Medical Condition Not Elsewhere Classified
                                You will complete a financial assessment to determine your level of assistance.
                              • Can you help me with applying for benefits?

                                Yes, we have specialized staff who will assist you in applying for benefits that who may be eligible for; i.e., SSI, SSDI, food stamps, etc.
                              • What should I bring with me to my first appointment?

                                ID Social Security card Insurance card (if applicable) Proof of Income (minimum of 1 months worth)
                                    If you do not have a picture ID, we can do an Affidavit of Lawful Presence (must be notarized).

                                  Testimonials & Statistics