One Community Advancing Mind, Body and Health
Highland River Health (Highland Rivers Community Service Board) provides comprehensive treatment and support services for adults, children and families affected by mental health disorders, intellectual developmental disabilities, and addictive disease.
Highland Rivers Health was created in February 2002 by the consolidation of Georgia Highlands Center and Three Rivers Behavioral Health Services and is today the state’s largest public safety net providers. Highland Rivers operates more than two dozen treatment facilities across a 4,400-square mile area of Northwest Georgia that includes Bartow, Cherokee, Fannin, Floyd, Gilmer, Gordon, Haralson, Murray, Paulding, Pickens, Polk, and Whitfield counties, and serves nearly 16,000 consumers annually.
Highland Rivers Health is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and is a Tier 1 safety net Core Provider for the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD).
To be a healing organization committed to service that improves all lives in our communities.
To be a community built on health, hope and compassion.
In order to fulfill our mission and vision, we hold the following values as central to our success:
Recovery - We are committed to providing services in a continuum of care that is community-based, strengths-based, empowering, and outcomes-driven, guided by best practices.
Empowerment - We encourage our staff to have passion, creativity and optimism through a flexible and innovative atmosphere, and we empower individuals served to take an active part in their treatment.
Collaboration - We foster good relationships with individuals served, families, community resources, partners and internal customers.
Fiscal Responsibility - We each use Highland Rivers Health resources effectively and efficiently.
Integrity - We ensure we are professional, honest, respectful, responsive and accountable in all our transactions between vendors, families, providers, communities, staff, partners and individuals served.
Respect - We treat each individual served and family member with respect and dignity.
Compassion - We respond to the needs of others with a spirit of advocacy and understanding.
Transparency - We ensure our interactions with community stakeholders, internal and external customers, individuals served and families are transparent and ethical.
Highland Rivers Health values an integrated system of care approach to service delivery in which individuals and their families are at the center of the decision making process. Toward that end, we work to implement the following strategic goals:
Promote Highland Rivers’ mission: Engage the community in our mission and vision.
Access to care: Reduce barriers in order to provide relevant and responsive services.
Clinical outcomes: Service that results in measurable change in health and quality of life in our community.
Stakeholder satisfaction: To be a responsive organization that anticipates needs and seeks to resource those needs.
Employee culture and engagement: A healing organization promoting health, hope and compassion from the inside out.
Efficiency and fiscal sustainability: Build a health organization that utilizes resources responsibly and pursues innovation.
Innovation and expansion: Be responsive and proactive to the needs of the individuals we serve and the communities we engage with.