Intensive Case Management Services

Available in Bartow, Floyd, Gordon, Haralson, Murray, Paulding, Polk and Whitfield counties

Intensive Case Management (ICM) provides mental health treatment services and supports that help individuals with severe mental illness achieve their recovery goals. ICM services assist individuals in minimizing the negative effects of symptoms of mental health problems and addictive diseases that interfere with daily living, independent functioning and personal development.

The ICM case manager works with the individual and other support and service providers to develop an Individual Recovery Plan (IRP) that includes the medical, behavioral, social, educational, vocational, housing, financial and other needs of the eligible individual. Services help individuals develop strategies and support to avoid out-of- home placement and reduce the need for more intensive services, and coordinate access to other needed community services and resources.

ICM Services can be provided in a clinic, at an individual’s home or in a community setting (homeless shelters, street environments or other locations that provide adequate privacy and safety) depending on the needs and preferences of the individual. Family members and significant others can be included at the individual’s request.

What Intensive Case Management provides

Development of an Individual Recovery Plan (IRP) in partnership with the individual and his or her other service providers
• Coordination of service delivery to implement IRP
• Identification, linkage and referral to other services and resources
• Ongoing monitoring of needs and service delivery to update IRP as needed

Who Intensive Case Management Services are for

Intensive Case Management Services are available for individuals living in Gordon, Murray and Whitfield counties with severe and persistent mental illness that seriously interferes with their ability to live in the community, and one or more of the following:
• Transitioning or discharged from a psychiatric inpatient facility in the past six months
• Admitted to a psychiatric inpatient facility or crisis stabilization unit for psychiatric stabilization and/or treatment three or more times in past 12 months
• Continuously homeless for a year or more or four episodes of homelessness in the past three years
• Released from jail or prison in the past six months
• Seen in the emergency room for behavioral health needs three or more times in the past 12 months
• Transitioning or recently discharged from Assertive Community Treatment (ACT) services


For more information or to refer someone living in one of the counties in which Intensive Case Management Services are provided, contact:

ICM North (Gordon, Murray and Whitfield counties)
Richie Reece
Phone: (706) 773-4037; email:

ICM South (Bartow, Floyd, Haralson, Paulding and Polk counties)
Sarah Hilton-Olds
Phone: (706) 676-8464; email:

Visit the Referral Forms page for an online ICM referral form