Payment Information

Thank you for choosing Highland Rivers Health. We are dedicated to providing clinical excellence, education and community collaboration that enhances the value and quality of your care. This information will help you understand our payment policies and your responsibilities. (Download this information as a pdf.)

To be able to provide the necessary services to the residents of northwest Georgia, Highland Rivers Health must be financially responsible. It is important that we are paid for our services in a timely manner – either by you, your insurance carrier or the designated provider responsible for the payment of your services.

We accept most types of insurance
Highland Rivers Health accepts many types of commercial insurance. Currently we are an in-network provider for the following insurance carriers:

  • Blue Cross Blue Shield of Georgia
  • Humana
  • Aetna
  • Cigna
  • United Healthcare
  • Value Options
  • Tri-Care
  • Coventry Health

Highland Rivers Health also accepts Medicare, Medicaid and is a proud community treatment partner with the Veterans Administration Atlanta Medical Center. If your insurance carrier is not listed, you may want to call your carrier to see if there is an in-network provider in the area.

We will make every attempt to verify your insurance benefits (what is covered and what is not), but it is also a good idea for you to contact your insurance company to confirm your benefits. You are responsible for payment of any deductible and co-payment/co-insurance. We expect these payments at the time of service.

Please remember, every insurance plan is different. Changes in health insurance laws could mean services that were once covered in full are now partially covered, covered only under certain circumstances or, in some cases, not covered at all. If you elect to receive services not covered by your insurance carrier, the cost of those services will be your responsibility.

If you don’t have insurance
Highland Rivers Health will determine if an uninsured individual may be eligible for funding from the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) to cover the costs of his or her services. If an individual does not qualify for DBHDD funding and has no alternative funding, he or she may be eligible for Highland Rivers’ reduced fee/sliding fee scale program. If you do not have insurance, both of these possible options will be discussed with you at your first appointment.

Crisis services
Any individual that requires immediate services from Highland Rivers Health will receive those services regardless of his or her ability to pay. This does not mean Highland Rivers Health’s will wave your individual financial responsibility, but that having no insurance or ability to pay will not prevent an individual in crisis from receiving needed services. Please remember that all agency policies regarding payment for services will still apply.

All individuals owing a balance to Highland Rivers for services will receive a monthly statement that reflects the balance on the date the statement is printed. Payment is expected within 15 days of the statement date. Any balance over 90 days is considered delinquent and may be placed with our collections agency, Schafer Law, of Atlanta, Georgia.

For your convenience Highland Rivers Health accepts cash, checks, Visa, MasterCard, Discover and American Express at each of our locations. Depending on your circumstances, payment arrangements may be available. If you are having problems making your payment(s), please let us know by calling Highland Rivers Health at (855) 345-3245.